Your Space Deserves Attention

Just a small detail can completely transform a room. The atmosphere changes depending on what you add to it. Browse our collections to find pieces that will enhance the character of your home.

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Get to Know Us

Let's face it. We're a meticulous bunch. We take great pride in our living space, and we always want to improve, because we believe one's living space reflects deeply on the state of one's soul!

And then we thought that perhaps we could take the same passion and heart we put into our own spaces, and share it with others and that's how Hearth & Hazel was born.

Read More About Hearth & Hazel

Wall Lamps

Floral Pattern Pendant Lamp – Hanging Light with Adjustable Cable

Lighting Lane With Mary Jane

Home is not just a place where we live. It is a space that influences us every day. In our blog posts, you will find inspiration on how to transform it simply and sensitively. Tips, ideas, atmosphere. From details to overall coordination. A space that works starts with an idea. Read about all the ways things can be different.

Get Inspired By Reading

The most frequently asked questions from customers are listed above. If you cannot find the answer to your question, please contact us using the form below or:

Email: info@hearthandhazel.uk

Phone: +447877415002

Reach Out

FAQ

When will my order arrive?

Orders are processed within 0–1 business days. Shipping usually takes 6–8 business days depending on your location. If your delivery is delayed, please contact us.

Where can I find my tracking number?

Once your order has shipped, you’ll automatically receive an email with your tracking number. Be sure to check your spam or junk folder. Please note that the tracking link may take a short time to become active.

How can I track my order?

You can track your parcel at any time via the following link:
https://hearthandhazel.uk/apps/parcelpanel

How do I return an item?

Send us an email at info@hearthandhazel.uk with your order number and reason for the return. We’ll then provide you with the next steps.

Can I change my delivery address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address. Please contact us as soon as possible with your name, order number, and new address.

What should I do if I received a damaged item?

We’re sorry to hear that! Please email us your order number along with a description or photo of the issue. We’ll take care of it promptly.

What if my order is incomplete or damaged?

If something is missing or broken, please contact us within 30 days.

How long does shipping take?

After processing, delivery typically takes 6–8 business days. All shipping details will be included in your order confirmation.

What condition must returns be in?

Returned items must be unused, in perfect condition, and in their original packaging.

Who pays for return shipping?

If the item is defective or damaged, we’ll cover the return shipping costs. In all other cases (e.g., size exchanges), the customer is responsible for return shipping.