All Products

About us

Welcome to Hearth & Hazel, where all we care about is to fulfil your dreams and wishes regarding the place you live in. We only provide top-notch products that will enhance the quality of your house immediately, making you feel more happy and joyful in your own home.

Browse through our products to see which items will be a great addition to your house and watch it come alive!

Read more

  • 30-Day Money-Back Guarantee

    Enjoy our 30-day return policy with a money-back guarantee for worry-free shopping!

  • Free Shipping On All Orders

    Enjoy free shipping within the UK for all your orders – with no minimum purchase required!

  • Safe & Secure Payments

    Your security comes first – trusted, encrypted payments with all our payment methods.

  • Dedicated Customer Support Team

    Need help? Our customer service team is just an email or a phone call away. We strive to respond within 24 hours.

1 4

FAQ

When will my order arrive?

Orders are processed within 1–2 business days. Shipping usually takes 5–7 business days depending on your location. If your delivery is delayed, please contact us.

Where can I find my tracking number?

Once your order has shipped, you’ll automatically receive an email with your tracking number. Be sure to check your spam or junk folder. Please note that the tracking link may take a short time to become active.

How can I track my order?

You can track your parcel at any time via the following link:
https://hearthandhazel.uk/apps/parcelpanel

How do I return an item?

Send us an email at info@hearthandhazel.uk with your order number and reason for the return. We’ll then provide you with the next steps.

Can I change my delivery address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address. Please contact us as soon as possible with your name, order number, and new address.

What should I do if I received a damaged item?

We’re sorry to hear that! Please email us your order number along with a description or photo of the issue. We’ll take care of it promptly.

What if my order is incomplete or damaged?

If something is missing or broken, please contact us within 30 days. Our 30-day money-back guarantee covers these situations.

How long does shipping take?

After processing, delivery typically takes 5–7 business days. All shipping details will be included in your order confirmation.

What condition must returns be in?

Returned items must be unused, in perfect condition, and in their original packaging.

Who pays for return shipping?

If the item is defective or damaged, we’ll cover the return shipping costs. In all other cases (e.g., size exchanges), the customer is responsible for return shipping.

What if I ordered the wrong size?

Please contact us as soon as possible. We’ll help you choose the right size and adjust your order if it hasn’t shipped yet.

Still have a question?