General Terms And Conditions

Welcome to Hearth & Hazel

These Payment Terms govern how Hearth & Hazel ("we", "us", "our") processes orders and payments in the United Kingdom. By placing an order with us, you agree to the following terms.

Payment Methods

Accepted payment methods:

- American Express

- Apple Pay

- Google Pay

- Shop Pay

- MasterCard

- Visa

- PayPal

Billing Information

Accuracy: You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our website. Please promptly update your email address and payment details to ensure successful processing of your orders and communications.

Order Confirmation and Invoice

- Order Confirmation: After placing your order, you will receive a confirmation email with the purchased items, shipping method, and payment details. This email serves as your receipt.

- Invoice: A detailed invoice, including all items, shipping costs, and any applied discounts, will be included with your shipment.

Payment Processing

- Authorisation: By submitting your payment information, you authorise us to charge the stated amount via the selected payment method. All transactions are subject to authorisation and fraud checks.

- Failed Transactions: If a transaction fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

- Dispute Resolution: If you have any issues with your order, please contact our customer service at info@hearthandhazel.uk We will make every effort to resolve your concern promptly.

- Chargebacks: Unauthorised chargebacks will be carefully investigated. If a chargeback is found to be unwarranted, you may be required to reimburse us for the amount and any associated fees.

Company Information

Store Name: Hearth & Hazel
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: info@hearthandhazel.uk
Phone: +447877415002
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM

We strive to respond within 24 hours.